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PRIVACY POLICY

A Legal Disclaimer

Tough4T Inc.

Last Updated: April 17, 2026

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1. Introduction

Tough4T Inc. ("we," "our," or "us") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or make a donation. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

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2. What Personal Information We Collect

We collect personal information that is reasonably necessary for our business functions. This may include:

a) Information You Provide to Us

  • Account registration – name, email address, username, and password.

  • Orders & purchases – billing address, shipping address, and phone number.

  • Donations – name, email address, and billing address.

  • Enquiries & communications – name, email address, and message content.

  • Newsletter/marketing sign-up – email address and communication preferences.

b) Information Collected Automatically

When you use our website, we may automatically collect:

  • IP address and browser type

  • Pages visited, time on site, and referring URLs

  • Device identifiers and operating system

  • Cookie and tracking technology data

c) Payment Information

All payment transactions are processed by secure third-party payment processors. We do not store your full credit card or bank account details on our servers. Payment processors operate under their own privacy policies, which we encourage you to review.

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3. How We Collect Personal Information

Where practicable, we collect personal information directly from you — for example, when you place an order, make a donation, create an account, or contact us. We may also collect information through cookies and analytics tools when you browse our website. We will only collect personal information by lawful and fair means.

4. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders and donations

  • Send order confirmations, receipts, and shipping updates

  • Issue donation acknowledgements and tax receipts where applicable

  • Respond to your enquiries and provide customer support

  • Send marketing communications (only with your consent)

  • Improve and personalise your experience on our website

  • Detect and prevent fraud and protect the security of our platform

  • Meet our legal and regulatory obligations

We will not use your personal information for a purpose other than those listed above without your consent, unless permitted or required by law.

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5. Disclosure of Personal Information

We do not sell or rent your personal information to third parties. We may share your information with:

  • Service Providers – Third-party vendors who assist with payment processing, order fulfilment, shipping, email delivery, and website analytics. These parties are contractually required to handle your information in accordance with the APPs.

  • Legal and Regulatory Bodies – Where required by Australian law, court order, or government authority.

  • Business Transfers – In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before this occurs.

Overseas Disclosure: Some of our service providers may be located outside Australia (for example, cloud hosting or email platforms). Where we disclose your personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the APPs, as required under APP 8.

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6. Donations

When you make a donation to Tough4T Inc.:

  • Your contact and payment information is used solely to process your donation and issue receipts.

  • Donation records may be retained for accounting, auditing, and legal compliance purposes.

  • We do not share donor information with third parties except as described in this policy or as required by law.

  • Any public donor recognition (e.g., listing your name as a supporter) will only occur with your explicit prior consent.

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7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyse site traffic, and support marketing. Types of cookies we use include:

  • Essential Cookies – Required for core website functionality (e.g., shopping cart, session management).

  • Analytics Cookies – Help us understand how visitors use our site (e.g., Google Analytics).

  • Marketing Cookies – Used to deliver relevant content and advertisements, where you have consented.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

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8. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our measures include:

  • SSL/TLS encryption for all data transmitted through our website

  • Secure, access-controlled storage of personal data

  • Regular security monitoring and review

If we become aware of a data breach that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches (NDB) scheme.

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9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to:

  • Maintain your account and provide our services

  • Comply with legal, tax, and accounting obligations

  • Resolve disputes and enforce our agreements

When no longer required, personal information is securely deleted or de-identified.

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10. Your Rights Under the Privacy Act

Under the Privacy Act 1988 (Cth), you have the right to:

  • Access the personal information we hold about you (APP 12)

  • Correct inaccurate, out-of-date, incomplete, or misleading information (APP 13)

  • Opt out of direct marketing communications at any time

  • Complain about a breach of the APPs (see Section 13 below)

To make an access or correction request, please contact us using the details in Section 12. We will respond within a reasonable time (generally 30 days). We will not charge a fee for making a request, though we may charge a reasonable fee for providing access where permitted.​

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11. Contact Us

For any questions, access or correction requests, or privacy concerns, please contact us.

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12. Complaints

If you believe we have breached your privacy or the APPs, please contact us in the first instance so we can attempt to resolve your concern. We will acknowledge your complaint within 5 business days and endeavour to resolve it within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

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13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy. This privacy policy is provided for general informational purposes and is intended to reflect compliance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). Tough4T Inc. recommends consulting a qualified Australian legal professional to confirm compliance with all applicable laws.

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